It is important that both locals and tourists schedule or have at hand the most important telephone numbers when they need to make inquiries, complaints or claims; to face an inconvenience; to face an emergency or any other eventuality for which you may need assistance, advice, containment or other help.
Useful phone numbers are, in alphabetical order:
Medical Attention SAME: 107
Free ambulance and emergency medical service covering the entire city.
Available 24 hours.
Firefighters: 100
Emergency and accident response.
Available 24 hours.
Buenos Aires Call Center (BA Call Center): 147
Requests and/or Complaints. Appointments for Cobertura Porteña Salud. Health appointments (hospitals and CESAC)/Red “EN TODO ESTÁS VOS”/Consumer Protection/Ecobici/Disability/Civil Registry Appointments/License Appointments/Infraction Appointments/Taxes.
Monday to Friday from 7 AM to 9 PM and Saturdays from 8 AM to 2 PM.
Tourist Police Station: (+54 11) 5050 9260
Handles complaints from tourists who are victims of crimes, thefts, losses, whereabouts, and misunderstandings. Acts in crime prevention and assists with special procedures before embassies and consulates. Provides interpreters in English, French, Italian, Portuguese, Ukrainian, and Japanese.
Available 24 hours.
Civil Defense: 103
Responds to floods, public road accidents, collapses, toxic substance spills, and other natural or man-made disasters.
Available 24 hours.
Tourist Ombudsman: (+5411) 5295 6906
Provides information, advice, and assistance to tourists, offering a framework to respond to their inquiries and concerns through the fastest channels.
Available Monday to Friday from 10 AM to 8 PM.
Work Protection Complaints: 0800-222-2224
Complaints about non-compliance with work, health, hygiene, and occupational safety regulations.
Available Monday to Friday from 10 AM to 5 PM.
Emergencies: 911
Direct line to the City Police. Provides prompt attention to emergencies and incidents requiring the immediate presence of various public forces that make up the City’s Comprehensive Public Security System.
Available 24 hours.
City Government: 5091-7200
Switchboard of the Government Headquarters and information on the telephone numbers corresponding to the different areas.
Available Monday to Friday from 8 AM to 8 PM.
Social Line: 108
Guidance and advice on social programs. Comprehensive advice on the Ciudadanía Porteña Program. Reception of requests for referral of cases of people and/or populations at risk, emergency, and/or social vulnerability.
Available 24 hours.
Women: 144
Women victims of gender violence. Professionals provide guidance and information on available resources. The caller is referred to social, legal, and therapeutic services offered by the Government.
Available 24 hours.
Children (The Children's Phone): 102
Free line for inquiries and complaints related to childhood issues.
Available 24 hours.
Police: 101
Available 24 hours.
Tourism Subsecretariat: 0800 999 2838
Free assistance line for tourists - Tourist information and reception of complaints about commercial abuse, thefts, and other crimes, losses, or non-compliance with contracted services.
Service available in Spanish, English, Portuguese, Italian, and French.
Available every day from 8 AM to 8 PM.
Human Trafficking: 145
Prevent or report the violation of Human Rights involving deception, recruitment, transportation, and exploitation of a person for sexual purposes, forced labor, or any other practice analogous to slavery.
Available 24 hours.
