Useful phone numbers

It is important that both locals and tourists schedule or have at hand the most important telephone numbers when they need to make inquiries, complaints or claims; to face an inconvenience; to face an emergency or any other eventuality for which you may need assistance, advice, containment or other help.

Useful phone numbers are, in alphabetical order:

Medical Attention SAME: 107

  • Free ambulance service and emergency medical care that covers the entire City.
  • Attention 24 hours.

Firefighters: 100

  • Attention to emergencies, accidents.
  • Attention 24 hours. 

Buenos Aires Call Center (BA Call Center): 147

Requests and / or Claims. Porteña Salud Coverage Shifts. Health Shifts (hospitals and CESAC) / “EN TODO ESTÁS VOS” Network / Consumer Defense / Ecobici / Disability / Civil Registry Shifts / Licensing Shifts / Shifts Offenses / Income.

  • Attention from Monday to Friday: 7:30 a.m. to 7:30 p.m.
  • Attention Saturday, Sunday and holidays: 08:00 to 14:00.

Tourist Police Station: 5309-9700 ext. 6422

  • It attends to complaints of tourists who are victims of crimes, robberies, thefts, losses, stops and misunderstandings. It acts in crime prevention and assists in special procedures before embassies and consulates. It has interpreters for English, French, Italian, Portuguese, Ukrainian and Japanese.
  • Attention 24 hours.

Civil Defense: 103

  • It acts against floods, accidents on public roads, landslides, spills of toxic substances and other catastrophes, whether natural or not.
  • Attention 24 hours.

Tourist Ombudsman: 4338-5581

  • It provides information, advice and assistance to tourists, providing a framework to respond to their queries and concerns so that they can be channeled through the fastest routes.
  • Attention Monday to Friday from 10 a.m. to 8 p.m.

Complaints for labor protection: 0800-222-2224

  • Complaints for non-compliance with regulations relating to work, health and hygiene and occupational safety.
  • Attention Monday to Friday from 10:00 a.m. to 5:00 p.m.

Emergencies: 911

  • City Police Hotline. Provides prompt attention to emergencies and events that require the immediate presence of the various public forces that make up the Comprehensive Public Security System of the City.
  • Attention 24 hours.

City Government: 5091-7200

  • Switch of the Government Headquarters and information on the telephone numbers corresponding to the different areas.
  • Attention Monday to Friday from 8 a.m. to 8 p.m.

Social Line: 108

  • Orientation and advice on social programs. Comprehensive advice for the Porteña Citizenship Program. Reception of requests for referral of cases of people and / or populations in situations of risk, emergency and / or social vulnerability.
  • Attention 24 hours.

Female: 144

  • Women victims of gender violence. Professionals provide guidance and report on available resources. The consultant is referred to the social, legal and therapeutic services offered by the Government.
  • Attention 24 hours.

Children (The Boys' Phone): 102

  • Free line for inquiries and complaints related to childhood problems.
  • Attention 24 hours.

Police: 101

  • Attention 24 hours.

Undersecretariat of Tourism: 0800 999 2838

  • Free tourist assistance line- Tourist information and reception of complaints about commercial abuse, theft and other crimes, loss, or failure to comply with contracted services.
  • Attention in Spanish, English, Portuguese, Italian and French.
  • Attention every day from 8 a.m. to 8 p.m.

Human Trafficking: 145

  • Prevent or report the violation of Human Rights that involves the deception, recruitment, transportation and exploitation of a person for sexual purposes, forced labor or any other practice analogous to slavery.
  • Attention 24 hours.